Help and FAQ

What payment methods do you accept?

We accept Visa, MasterCard and American Express. The payment gateways we use are PayPal and Stripe.

Can I cancel or change my order once it has been placed?

We're able to make alterations to your order before your order has been shipped. Please reach out to us at info@vinig.com.my to start the process.

Do you have any physical store fronts?

Yes we do! Get our addresses from the contact page.

Why have I not received an email for order confirmation?

Look in your junk or spam folder. If it's not in there either please reach out to us at info@vinig.com.my.

When will my order be shipped?

We will ship your order within 2 to 4 working days.

Which countries do you ship to?

At the moment we only ship within Malaysia but are working to expand our operations in other countries.

Which shipping company are you working with?

We ship using Ninjavan and Poslaju.

How much will shipping cost?

We charge a flat shipping fee of RM5 for purchases under RM60.

Do you offer free shipping?

We offer free shipping on purchases above RM60.

Delivery times

Klang Valley, Penang and Johor: 2-4 Working days
Rest of peninsular Malaysia: 3-5 Working days
Sabah and Sarawak: 5-10 Working days
These are our best efforts timings. There may be delays due to circumstances beyond our control.

How can I track my order?

Once your order has been shipped you will receive an email with the tracking number for your package.

What is your returns and exchange policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please contact us at info@vinig.com.my to get the process started.

How long will it take to process my refund?

Refunds should get processed within 5-10 business days to your original payment method. Please contact us at info@vinig.com.my if your refund does not get processed in that time period.

Should I sign up for an account?

Yes! A vini G account will allow you to save your shipping and billing information for faster checkout. You can track orders and view your order history.

Should I subscribe to the newsletter?

Absolutely! You'll receive a 15% discount code in your welcome email applicable site wide. You'll also be first in line to receive info on our latest products and promotions.